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Cutting - USA - Automakers cut free maintenance to lower costs
CHICAGO,Ill,USA -Aftermarket Business, by Bob Chabot -Sep 12, 2005: -- Many automakers have reduced warranty coverage in 2005, including eliminating free maintenance work. Driven by new federal regulations and internal cost concerns, the changes will impact consumers who will now have to pay for some routine work once included in the purchase of their vehicles — oil changes, tire rotations and more... In J.D. Powers and Associates’ recent Vehicle Dependability Study, one of the observations that stands out with regard to the issue of reducing or eliminating free maintenance is self-apparent: Some of the automakers cutting free maintenance listed in the study were cited as having repair and dependability problems, which the authors noted could translate into higher warranty costs. For instance, Volkswagen, Volvo, Audi and Mercedes-Benz were automaker brands that performed lower than average, according to the study... In the face of recent reduction in coverage, one does wonder if this is just a coincidence. In any event, one thing is clear. Going forward, for many brands, the consumer will be paying more for maintenance than in the past years...
posted by Unknown @ 6:20 PM
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