User-agent: Mediapartners-Google* Disallow: Trucks World News: TECHNO-TRUCKS * USA: Daimler's the Virtual Technician service
Google
 
Loading

Nov 7, 2014

TECHNO-TRUCKS * USA: Daimler's the Virtual Technician service

* Massachusetts - The Internet-Connected Engine will change trucking
Cambridge,MASS,USA -Harvard Business Review, by George Westerman -NOV 4, 2014: ... If you’re a commercial truck driver,  an unplanned repair visit means losing a day of revenue, and potentially hurting your delivery schedule, for a condition that might be very minor. But if you decide to keep driving, you risk something far worse happening to your engine – and your livelihood... This kind of uncertainty is a fact of life for many drivers. But Daimler Trucks North America (DTNA) is using the Internet of Things to resolve the uncertainty... In 2013, the company released a service called Virtual Technician to help existing drivers while also enabling new business models and revenue streams... DTNA’s engines continuously record performance data and send it to their Detroit Diesel Customer Support Center (CSC). When a fault occurs, a team of CSC Technicians examine the data in real time and offer a recommendation. If it’s just a routine repair, technicians can help the driver schedule a service appointment for some convenient time and location. But if it’s a more severe condition, they might say “You need to bring your truck in for service right away. There’s a service station 75 miles down the road. When you get there, we’ll have a service bay open and all of the parts we need on hand. You should be in and out in two hours” ... To date, more than 100,000 trucks have activated the Virtual Technician service. More than 85% of users have already received a notification of needed services, and 98% were satisfied with the notification process. Customers report higher satisfaction and higher uptime on their vehicles equipped with Virtual Technician...

Labels: ,

posted by Unknown @ 4:08 AM 

0 Comments:

Post a Comment

<< Home