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Study - USA - Owner Satisfaction With Class 8 Trucks Declines
As Fuel Economy Dips Below Six Miles per Gallon
WESTLAKE VILLAGE, Calif.,USA -PRNewswire -Oct. 12. 2005: -- Kenworth ranks highest in customer satisfaction for three segments: over-the-road, pickup and delivery, as well as for dealer service, while Volvo improves to rank highest for the vocational segment, according to the J.D. Power and Associates 2005 Heavy-Duty Truck Customer Satisfaction Study... Now in its 10th year, the study includes responses from 2,429 primary maintainers of two-year-old Class 8 heavy-duty trucks. The study focuses on smaller fleets and owner/operators with an average fleet size of 53 trucks at a single location. The study also measures satisfaction with services received from an authorized truck dealer's service department... Kenworth ranks highest in the over-the-road segment, with particularly high satisfaction scores in the quality, engine, and sleeper factors. Kenworth also ranks highest in the pickup and delivery segment, receiving the top scores for all six factors that drive customer satisfaction... Volvo Trucks of North America ranks highest in customer satisfaction in the vocational segment. Volvo leads the vocational segment in the factors for quality, ride/handling/braking and interior... Kenworth ranks highest in dealer service, receiving particularly high ratings from customers in six of the seven factors that drive customer satisfaction: dealer attitude, dealer facility, service delivery, service initiation, service advisor and price. Peterbilt, which closely follows Kenworth in the service ranking, receives strong scores for service quality and service advisor...
posted by Unknown @ 5:35 PM
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